Primary HR Outsourcing

I’m often asked, “What is it you do?” April 20, 2010

I’m often asked, “What is it you do?”

We help business owners prosper.  

Business owners wish to improve employee productivity, lower employment related liability, decrease the time and resources spent on keeping up with government regulation and increasing profitability.  We help them do this by deploying outsourcing strategies that solve problems in the areas of workers compensation, payroll, benefits administration, and human resources.   

We’ve helped business owners in the oil and gas, construction, manufacturing, agriculture, landscaping, mining, retail, restaurant, janitorial, technology and b2b industries.  Fact is we’ve helped hundreds of businesses lower employment related liabilities, decrease the time spent on human resource matters, help lower labor costs and increase profitability. 

The best way to explain this business and why I have such a passion about helping business owners prosper and reduce the liability associated with employees is to tell you my story.  I imagine you’ll find I’m a lot like you.  

I began my career in a management program for a cafeteria chain.  In a relatively short time I was promoted through the ranks to the position of Manager & Vice President .  My responsibility was strictly operational.  I made sure customers were satisfied, employees trained, the store was clean, and that we had enough great quality food to serve.  Everything I did was about the operation or the “business of the business.”    

I also hired employees, trained them on the policies and procedures necessary for them to do their job, conducted safety meetings and ensured the staff was focused on providing excellent service.   At the end of each pay period I made sure the time for the staff was communicated to the home office. 

The home office was responsible for producing the payroll, purchasing workers compensation for over 100 stores (about 5000 employees), they also took care of all the reporting requirements and provided benefits.  In fact, the best way to sum it up is, the home office was responsible for the “business of employment.”    This was before HR outsourcing became an option for businesses, but it was the way I spent the first ten years of my carrier. 

In 1990 I started my own company, a painting company focused on painting large homes in Washington State.  This time, however, I didn’t have a “home office” taking care of the business of employment.   Well, the truth is my kitchen was the home office. 

After working ten to twelve hours a day, I’d come home, prepare the quotes for the homes I visited so I’d have work the next week.  After I hooked up with a couple of builders, I’d have to provide them quotes for their new homes and progress reports for the draws.  Once I had new business proposals taken care of, then I’d work on payroll, payroll taxes, workers’ compensation reports for the insurance company, scheduling and all the other stuff.  Although I had a strong administrative talent (according to the US Air Force)  I was no administrator.  Too many times I missed deadlines for filing taxes, and late fees for all the taxing entities add up quick.  That’s when it hit me; being able to focus on the business and have someone else handle the business of employment is “priceless.” 

In 1992 I was introduced to the business of HR outsourcing.  Immediately I was drawn to the business.  I knew first hand the benefits of having someone else deal with all the regulations and responsibilities related to employment.  

No longer would business owners have to deal with payroll processing, tax assessing, tax collecting and tax reporting.  Just the fact that the reporting was off the back of business owners was a huge value. 

No longer would businesses have to make large down payments for workers compensation policies.  No more waiting on the insurance agent who would wait until the last moment before the deadline to present a quote that increased the cost of the insurance program and sucked profit out of the business.  No more work comp audits and the inevitable bill that followed.

No longer did business owners have to labor over court orders for child support, or deal with garnishments.  No more having to send out checks to multiple jurisdictions after each payroll.

Finally a business focused on the business of employment, one where questions about anything employment related could be asked without racking up an expensive bill.   So in 1999, I started what is now Primary HR Outsourcing, committed to helping businesses prosper.  We help business owners reduce the liability associated with employees, reduce the time devoted to employment related matters, lower labor costs and increase profitability.  Over the past 18 years in this industry and the previous  11 years as a business owner, I’ve talked with hundreds and hundreds of business owners in almost every industry of every size and of every experience level.  The story is mostly the same, more and more regulation from the government is making it more difficult to prosper.  In every case, however, where we worked with a business, we have had a positive impact on their bottom line, provided more time for them to do what they wanted to do and made their life simpler.  And that is “priceless.” 

I enjoy getting to know business owners and I hope I’ll have a chance to get to know you too.  If you would like to know more about the services we provide or simply have questions about any issue involving the business of employment, I’ll be more than happy to discuss it with you.  I can be reached by phone at 888-658-4675 or email info@pbs-hr.com. 

I am at your service,

Rick

Rick Matthews

P.S.  I’ve had to solve the same issues you face every day.  I too have employees and know firsthand the issues we face as business owners.  I’ve found solutions that truly work for us they may work for you too.  When we talk, you’ll find I am a resource, I answer questions you have and introduce you to solutions that work for us and other business owners.  You decide if it’s the right solution for you.  See more at www.primaryhroutsourcing.com